DatukQQ is committed to protecting your privacy and personal data. This policy transparently explains how we collect, use, and safeguard your information as a member of our platform.
DatukQQ's Privacy Commitment to Malaysian Players
Six core principles that shape how DatukQQ manages every member's personal data
All data transmitted between your device and DatukQQ servers is protected by 256-bit SSL encryption – the same level of encryption used by leading banking institutions in Malaysia. This means your personal information, payment details, and transaction history cannot be intercepted or read by any third party during transmission.
DatukQQ never sells, rents or trades members' personal data to any third party for marketing purposes. Your information belongs to you, and you alone. We do not share your data with advertisers, data brokers or external analytics companies without your explicit consent – a commitment we have upheld since DatukQQ first launched.
Only DatukQQ staff who require access to your data to perform their duties – such as the customer support and account verification teams – are permitted to view your personal information. All access is logged and audited on a regular basis. Staff are trained on data security protocols and are bound by strict confidentiality agreements.
As a DatukQQ member, you have the full right to access, correct, download, or request deletion of your personal data at any time. We process data-related requests within 30 business days. You may also opt out of marketing communications from DatukQQ through your account settings or by contacting our support team.
Your payment details — whether via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX — are never stored directly on DatukQQ's servers. All financial transaction processing is handled by payment processors that comply with the highest level of PCI DSS (Payment Card Industry Data Security Standard) data security requirements.
DatukQQ's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the data genuinely necessary for platform operations, retain it for a reasonable period only, and ensure that all data processing is carried out lawfully, fairly and transparently in accordance with Malaysian legal requirements.
This document outlines DatukQQ's privacy practices (datukqq.best) regarding the collection, use, storage and protection of your personal data. By registering for or using the DatukQQ platform, you agree to the terms of this Privacy Policy. We encourage you to read this document in full so that you have a clear understanding of your rights as a member.
DatukQQ takes the privacy of every player who entrusts us with their personal data seriously. This Privacy Policy explains how we – as the data controller – manage the personal information we collect through the datukqq.best platform, mobile app, email communications, live chat, and other channels related to DatukQQ's operations.
This Policy applies to:
DatukQQ operates on a data minimisation principle – we only collect information that is strictly necessary to deliver our platform services, maintain security, and meet legal obligations. The following are the categories of data we collect:
| Data Category | Information Type | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Registration forms, KYC verification |
| Contact | Email address, phone number | Registration, support communications |
| Financial | Deposit & withdrawal transaction records, payment methods used | Platform transaction activity |
| Games | Gaming history, betting records, win/loss records | Gaming activity on the platform |
| Technical | IP address, device type, browser, session data | Automatic – cookies & server logs |
| Communications | Live chat records, support emails, feedback | Customer support interactions |
We do not collect sensitive data such as health information, political views, or religious beliefs unless you voluntarily provide it in the context of responsible gambling. DatukQQ also does not directly store credit card numbers or bank account details — all payment processing is handled by third-party payment processors that comply with the highest security standards.
DatukQQ uses the personal data it collects solely for legitimate purposes that are necessary for platform operations. The primary purposes for which your data is used are as follows:
DatukQQ continuously invests in security infrastructure to ensure every member's personal data is fully protected. The security measures we have implemented span multiple layers of protection:
DatukQQ does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. We only share data in the following limited and specific circumstances:
All third parties that receive data from DatukQQ are bound by data protection agreements and are prohibited from using that data for any purpose beyond what is specified in the agreement. DatukQQ does not transfer Malaysian members' personal data overseas unless equivalent protections to Malaysia's PDPA are in place.
DatukQQ uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage cookie settings through your internet browser. However, disabling essential cookies may affect the functionality of the DatukQQ platform. DatukQQ does not use third-party cookies for targeted advertising. To disable analytics cookies, you can update your preferences in your DatukQQ account settings.
DatukQQ retains your personal data only for as long as necessary for the purposes stated in this policy or as required under Malaysian law. The following are our data retention guidelines:
Once the retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. You may request early deletion of your data by contacting DatukQQ's Privacy Officer, subject to any applicable legal retention requirements.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by DatukQQ. All requests will be processed within 30 business days from the date of receipt:
DatukQQ strictly does not accept registrations from individuals under the age of 18, and we do not knowingly collect personal data from minors. Our platform has an age verification process at registration to prevent access by underage users.
Should we discover that personal data of a child under the age of 18 has been collected without valid parental or guardian consent, we will take immediate steps to:
The DatukQQ platform may contain links to third-party websites, such as game provider pages or payment processors. This Privacy Policy applies only to datukqq.best and does not cover the privacy practices of any third-party websites you access through those links.
DatukQQ is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of any website you visit before providing them with any personal information.
DatukQQ reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. The "Updated" date at the top of this document will always reflect the latest version in effect.
For material changes that affect how we use your data, DatukQQ will:
For any enquiries, concerns, or requests regarding your personal data at DatukQQ, you may reach our Privacy Officer through the channels below. All privacy-related enquiries are handled as a high priority:
We are committed to acknowledging all privacy-related enquiries within 2 business days and resolve requests within 30 business days from the date of complete receipt. For more complex requests, we may require additional time and will keep you informed of your case progress.
To fully understand your rights and responsibilities on the DatukQQ platform, please also read Terms & Conditions us. For guidance on playing safely and responsibly, visit our Responsible Gaming us, which provides support resources for Malaysian players.
Your Rights Under Malaysia's PDPA
As a DatukQQ member, you have clearly defined data protection rights under the Personal Data Protection Act 2010
You have the right to request a copy of all personal data we hold about you. DatukQQ will provide a complete, readable report within 30 days.
If your data is inaccurate or incomplete, you have the right to request a correction. You can update most information directly through your DatukQQ account settings.
You may request the deletion of your personal data, subject to legal retention obligations. Requests will be processed within 30 days of identity verification.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may unsubscribe from promotional emails via the link included in every email or through your account settings.
You may request a copy of your data in a structured, machine-readable format (JSON or CSV) for transfer to another service provider should you choose to do so.
Under certain circumstances, you may request to restrict the processing of your data – for example, while you are disputing the accuracy of the data or objecting to its processing.
To exercise any of the rights above, please contact DatukQQ's Privacy Officer at privacy@datukqq.best including your account number and the nature of your request.
DatukQQ Security & Data Protection Standards
The technical protection layers we have implemented to keep every Malaysian member's data safe
When you create a DatukQQ account, you are entrusting us with your personal information. We treat this as a genuine responsibility, not merely a legal obligation. From the day DatukQQ launched in 2018 to today, with over 250,000 registered members, our commitment to privacy and data security has never wavered. We believe Malaysian players deserve to know exactly what happens to their data – which is why we have written this Privacy Policy in plain language rather than legal jargon that nobody actually reads.
One thing we want to state clearly: DatukQQ has never sold member data to third parties. This is not merely a promise written into this document – it is an operational policy embedded in the way we build our systems and internal processes. The DatukQQ technology team builds infrastructure on a "privacy by design" principle, meaning privacy is considered from the very start of system development, not added as an afterthought. Whenever a new feature is built, the first question our team asks is: "how does this affect user privacy?"
Regarding financial transactions, your payment data processed via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX through Maybank2u and CIMB Clicks is never stored directly on DatukQQ's servers. When you make a deposit or withdrawal, your payment details are transmitted directly to licensed payment processors that comply with PCI DSS — the most rigorous international payment data security standard. DatukQQ only receives confirmation that a transaction was successful — never your card or account details. This is the safest way to handle financial transactions online.
Many Malaysian players have asked us about cookies and whether DatukQQ "spies" on their internet activity. The short answer: no. We use a limited set of cookies for platform operations — to remember your login, save your language preference, and keep your gaming session running smoothly. We do not use cross-site tracking cookies of the kind that advertising platforms use to follow you across other websites. What you do elsewhere online is none of our business.
For players who are serious about their account security, we recommend a few simple steps: first, use a unique password for DatukQQ that you don't use on other platforms — one that combines uppercase and lowercase letters, numbers, and symbols. Second, enable two-factor authentication (2FA) through your account settings — this adds an important extra layer of protection. Third, never log in to your DatukQQ account by clicking links in unsolicited emails — always type the URL datukqq.best directly into your browser. Fourth, review your account activity regularly and contact our support team immediately if you notice anything suspicious.
Finally, we want to remind you that your rights under Malaysia's PDPA are real and enforceable. If you would like to know what data we hold about you, wish to correct inaccurate information, or want to delete your account entirely – DatukQQ's Privacy Officer team is here to help. We aim to process all privacy-related requests within 30 business days. Your trust is DatukQQ's most valuable asset, and we will continue working hard to earn it every single day.